Nturo Safaris (“Nturo Safaris,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, make an enquiry, request a quotation, or book a safari with us.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you when using our website and services.

By using nturosafaris.com, submitting an enquiry, or making a booking with Nturo Safaris, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you interact with Nturo Safaris, we may collect personal information that you voluntarily provide to us. This may include your name, email address, telephone or WhatsApp number, country of residence, travel dates, number of travellers, safari preferences, accommodation preferences, arrival and departure details, pickup and drop-off locations, and other information needed to organize your trip.

For certain safari arrangements, we may also require passport or other travel information where this is necessary for obtaining permits, making bookings, arranging border crossings, or providing other travel services.

We only request information that is reasonably necessary to respond to your enquiry, arrange your safari, process your booking, or provide services that you have requested.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website and its service providers. This may include your IP address, browser type, device type, operating system, referring website, pages visited, approximate location, and the date and time of your visit.

We use this information to understand how visitors use our website, improve its performance, identify technical problems, maintain website security, and improve the overall user experience. Where possible, this information is used in an aggregated or non-personally identifiable form.

3. How We Use Your Information

Nturo Safaris may use your personal information to respond to enquiries, prepare safari quotations, customize itineraries, process and confirm bookings, arrange gorilla and other wildlife permits, organize accommodation and transportation, and coordinate activities and other travel services included in your itinerary.

We may also use your information to communicate with you about your booking, provide important information before or during your safari, respond to questions or complaints, improve our website and services, prevent fraud or misuse, maintain business records, and comply with applicable legal or regulatory requirements.

Where permitted by law and where appropriate, we may also use your contact information to send you information about our safaris, destinations, special offers, or other travel-related updates.

4. Safari Bookings and Travel Information

Some personal information is necessary for us to organize your safari properly. For example, traveller names, travel dates, passport information, accommodation details, arrival information, and other relevant details may be required when arranging park permits, accommodation, transportation, border crossings, or other travel services.

Where such information needs to be shared with a service provider, government authority, park authority, accommodation provider, transport company, guide, or another organization involved in delivering your safari, we will share information that is reasonably necessary for that purpose.

5. Payment Information

Payments for Nturo Safaris services may be processed through third-party payment providers. Depending on the payment method you use, your payment information may be handled directly by the relevant payment provider.

Nturo Safaris may receive information confirming that a payment has been made, together with relevant transaction details needed to identify and manage your booking.

We do not knowingly store complete payment-card details on our website unless this is specifically handled through a secure payment system designed for that purpose. The handling of payment information by third-party payment providers is also subject to their own privacy policies and terms.

6. Sharing of Personal Information

Nturo Safaris does not sell or rent your personal information.

We may share relevant personal information with trusted service providers and organizations when this is necessary to deliver the services you have requested. This may include national park and wildlife authorities, gorilla and wildlife permit authorities, hotels, lodges, camps, transport providers, local guides, payment processors, financial service providers, website and hosting providers, booking systems, communication platforms, analytics providers, and other travel service providers involved in your itinerary.

We may also disclose personal information where required by law, court order, government request, or where we reasonably believe disclosure is necessary to protect the rights, property, safety, or security of Nturo Safaris, our clients, or other persons.

7. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may allow our website to remember certain preferences, understand website traffic, monitor performance, improve functionality, and support analytics or marketing activities where applicable.

You can adjust your browser settings to refuse or restrict cookies. However, disabling certain cookies may affect the functionality of some parts of our website.

8. Analytics and Third-Party Services

Nturo Safaris may use third-party services to help operate, maintain, analyze, and improve our website and services. These may include website analytics, advertising, booking, communication, payment, hosting, and customer management services.

These third-party providers may process certain information in accordance with their own privacy policies and terms of service. We encourage visitors to review the privacy policies of third-party services they interact with through our website.

9. Marketing Communications

If you choose to receive marketing communications from Nturo Safaris, we may use your contact information to send you information about safari packages, travel offers, destinations, new experiences, or other relevant updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

We may still send essential communications relating to an existing enquiry or booking where those communications are necessary to provide the services you have requested.

10. Data Security

Nturo Safaris takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted to or through our website.

11. International Transfers

Because safari travel may involve different countries and service providers, your personal information may sometimes need to be shared with organizations outside Uganda.

For example, information may need to be provided to accommodation providers, transport companies, payment providers, tourism authorities, park authorities, or other service providers in Uganda, Rwanda, Kenya, Tanzania, the Democratic Republic of Congo, Burundi, or another country included in your itinerary.

Where this occurs, we take reasonable steps to ensure that information is shared only where necessary to provide the requested services or to meet legitimate business or legal requirements.

12. How Long We Keep Your Information

Nturo Safaris retains personal information for as long as reasonably necessary for the purpose for which it was collected. This may include the period required to complete a booking, provide travel services, maintain business and financial records, resolve disputes, enforce agreements, or meet legal and regulatory obligations.

When personal information is no longer required, we may securely delete it or anonymize it where appropriate.

13. Your Privacy Rights

Depending on applicable law, you may have rights concerning the personal information we hold about you. These may include requesting access to your personal information, asking us to correct inaccurate information, requesting deletion where there is no legitimate reason for us to retain it, objecting to certain uses of your information, withdrawing consent where processing is based on consent, and unsubscribing from marketing communications.

If you wish to exercise a privacy-related right or ask a question about how your information is handled, you can contact Nturo Safaris using the contact details provided below.

14. Children’s Privacy

Our website and services are intended primarily for travellers and the adults responsible for arranging travel.

We do not knowingly collect personal information from children through our website for purposes unrelated to a travel booking or service requested by a parent or guardian.

Where information concerning a child is required for a safari booking or travel arrangement, it should be provided by a parent, guardian, or responsible adult.

15. Links to Other Websites

Our website may contain links to third-party websites, including accommodation providers, booking platforms, payment services, tourism organizations, and other travel-related websites.

Nturo Safaris is not responsible for the privacy practices, content, or security of websites operated by third parties. We recommend reviewing the privacy policy of any external website before providing personal information.

16. Changes to This Privacy Policy

Nturo Safaris may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or business practices.

When we make changes, we will update the “Last Updated” date shown at the beginning of this policy. We encourage visitors to review this page periodically to remain informed about how we handle and protect personal information.

17. Contact Us

If you have questions about this Privacy Policy, would like to exercise a privacy right, or have concerns about how your personal information is handled, please contact Nturo Safaris.

Nturo Safaris
Uganda
Website: nturosafaris.com
Email: info@nturosafaris.com
Telephone/WhatsApp: +256746501396